The system ships through the onboarding.
Not the box.

Your LiveWell system — confirmed.

Your order has been received and is being prepared for dispatch. What you have ordered is not a product collection. It is a physician-designed recovery protocol — the same system developed and refined over six years of clinical application. The documentation that accompanies your delivery will provide full context for implementation. Expected dispatch: 2 business days. Expected delivery: April 18–22. If you have any questions before your system arrives, reply to this message directly.

Before your system arrives — what to expect.

Your LiveWell system is scheduled to arrive April 22. Before it does, three things worth knowing. The sequence matters: the 9pm–9am protocol is designed to be implemented in a specific order, and the documentation in your package explains the sequence and the clinical rationale behind it. The first two weeks are calibration: most clients report that the clearest outcomes — particularly in sleep architecture — become measurable after 21–28 days of consistent protocol use, and the first two weeks are implementation, not evaluation. You will hear from us: at day 30, 60, and 90, we will check in with a single question about what you have observed. If you have a physician, we recommend sharing the protocol documentation with them before you begin.

Six years in private practice. One published study.

Before LiveWell Earth opened to the public, these protocols lived inside a private clinical practice. They were used under NDA by elite athletes, refined across real patients, and measured over years. The product collection now available is the public form of that work. The system is the protocol, not the components. The documentation that accompanies every delivery is the protocol.

Your system has arrived.

Your LiveWell system has been delivered. When you are ready to begin, the Protocol Sequence Card in your package is the right starting point. It covers the correct order of implementation and the timing that matters in the first week. If anything in the delivery is incorrect or damaged, reply to this message and we will resolve it within 24 hours. There is no urgency. When you are ready, the documentation will guide you.

Day one — a note on setup.

A brief note on the first session. The PEMF protocol is most effective when implemented in the correct environment — horizontal, in the 30–60 minutes before sleep, with minimal light and screen exposure. If that is not possible on day one, day two is fine. The protocol accumulates, and a single session missed is not a setback. For the red light panel, the first session should be 10 minutes at the documented distance. The full 20-minute session begins from week two. You will start to feel the difference by day three. If you have questions about anything in the setup — reply here. We respond within 24 hours.

One week in — a brief check.

You are one week into the protocol. A few things clients commonly notice in the first week, for context. Sleep onset: some clients report earlier sleep onset and reduced wakefulness in the first 5–7 days; others report no noticeable change until week three or four. Both are within the documented range. Morning readiness: the protocol is designed to improve parasympathetic recovery overnight, and if you are tracking HRV or readiness scores, weeks two and three tend to show clearer signal than week one. Nothing to report yet is also normal. The first two weeks are calibration. Measurable outcomes require consistent implementation, not an immediate response. The system is the best of its kind! If anything is unclear about the protocol sequence, or if setup was more complicated than expected, reply here.

Three partnership pathways for clinics that want to add a physician-designed recovery system without adding a vendor managing your clients.

LiveWell Earth was built inside a private clinical practice and is opening to clinic partners on three defined operational pathways. Stock & Resell — your clinic carries the system and onboards the client; we provide the full documentation suite signed off at partnership onboarding. Refer & Recommend — you refer; we onboard; you receive a blind copy on Day 30 and Day 90 outcomes, with patient consent obtained at point of referral. In-Clinic Sessions — your clinic delivers sessions; clinic staff complete protocol training before the first session, non-negotiable. Each tier is built for how a clinic actually operates. None are upsells in a different costume.

The system ships through the onboarding, not in the box.

The product collection — PEMF mat, red light panel, supportive supplements, personal care — is the artifact. The system is the 9pm–9am protocol, the sequence in which the components are implemented, and the day-1 through day-90 documentation that accompanies every delivery. Six years of private clinical practice and one peer-reviewed published study with 22 participants under NDA precede the public release. The clinical founder is Dr. Ribhi Hazin, MD, Harvard / MIT-trained. The protocol training your clinic staff completes for the In-Clinic Sessions tier covers sequence implementation, calibration-window framing, and outcome documentation — not product handling.

Stock & Resell: your clinic carries the system; the documentation does the protocol transfer.

Under Stock & Resell, your clinic carries inventory and manages the client relationship. The full documentation suite — Protocol Sequence Card, Product Reference Guide, Frequency & Duration Reference, Outcome Tracking Sheet, Private Contact Card — accompanies every system you distribute. The protocol transfer happens through the documentation; your clinic staff is not retrained as a protocol delivery team. Partnership onboarding includes a documentation sign-off that confirms your team has reviewed the suite. The In-Clinic Sessions tier is the path that requires staff protocol training. Stock & Resell does not.

Refer & Recommend: you refer the client; we onboard them; you stay in the outcome loop.

Under Refer & Recommend, your clinic refers a client to LiveWell, we onboard them directly, and you receive a blind copy on Day 30 and Day 90 check-in outcomes — outcomes only, no personal data — with client consent obtained at the point of referral. The clinical relationship between client and your clinic stays in your hands; the system implementation lives with ours. The referral does not commit the client to any tier they have not chosen, and no commercial back-and-forth flows through your clinic. Patient consent is non-negotiable; the loop opens only when the client signs off.

In-Clinic Sessions: your clinic delivers; your team trains.

Under In-Clinic Sessions, your clinic delivers session-based access to the protocol on-premises, and your clinic staff complete LiveWell's protocol training before the first session. Non-negotiable. The protocol training covers sequence implementation, calibration-window framing, and outcome documentation — it is not a product handling course. There is no direct LiveWell client relationship under this tier unless the session client subsequently purchases a take-home system, at which point the standard onboarding sequence applies. Clinic staff training is foundational because the protocol's effect depends on sequence — and an untrained delivery breaks the sequence. The industry-leading clinics in the partner network are the ones that built training time into onboarding from week one.

If your clinic is evaluating an additional recovery offering — a 25-minute conversation.

If you are evaluating an additional recovery offering for your clinic, we would like to give you 25 minutes to walk through the three partnership tiers, the protocol documentation suite, and the training requirement for the In-Clinic Sessions tier. The conversation is not a sales call. The objective is to confirm whether one of the three tiers fits how your clinic actually operates today — and to flag honestly if none do. Protocol Access Elite tier clients in your geography may be referred to your clinic for in-person sessions once the In-Clinic Sessions tier is active, including concierge setup support delivered directly by OVYN, not a third-party support team. Margin structure is illustrative and varies by tier and geography. Reply with two windows that work in the next two weeks.